Pattern® | Jun 2024 – Present
🛍️ E-commerce growth platform helping brands scale on Amazon and Walmart
Lead design across high-impact internal tools that support ad strategy, brand health, and performance insights at scale. I helped shape Destiny from the ground up, improving budget adherence from 63% to 83%. I also introduced the Continuous Discovery framework, now used across all product suites.
I grew the team from just me to five - also hiring and building the design side of the PXM product suite. My focus: creating clarity in the chaos, mentoring with intention, and scaling design systems that actually support the people who use them.
BILL (Divvy) | May 2021 – Jun 2024
💳 FinTech platform for business payments, expense management, and financial operations
Led design for BILL's international payments product across 130+ countries. Translated complex regulations and backend logic into clear, scalable flows. Partnered closely with compliance and legal teams to ensure the UX met evolving regulatory standards while remaining intuitive. Expanded team reach without compromising experience.
Redesigned onboarding and application flows to improve completion and clarity. Built scalable systems for verification, fraud segmentation, and internal tools supporting ops and compliance. Drove clarity between ML-based fraud tools and user experience.
Dental Intelligence | Feb 2020 – May 2021 | Pleasant Grove, UT
🦷 Analytics and practice management software for dental offices
Joined as first designer and built the design practice from scratch. Launched design system, research practices, and scaled the team during a volatile COVID period. Designed analytics dashboards, integrated workflows, and early patient pipeline tools. Partnered across leadership to build new products and integrate acquired tech.
Xactware | Mar 2019 – Feb 2020 | Lehi, UT
🏠 Insurance software for property claims estimation and restoration management
Supported development of the Sketch™ tool used by insurance adjusters and inspectors. Led redesign of key measurement tools and supported internal UX research ops. Collaborated closely with developers to bridge product feedback into tooling enhancements.
Knight-Swift Transportation | May 2011 – Jun 2019 | Greater Salt Lake City Area
🚛 One of the largest trucking and logistics companies in North America
Started as a receptionist at 17, rose through ops, sales, and leadership. Built Kold Trans's brokerage team from scratch (0 to 17 brokers), created new systems, and led team through two acquisitions. Final role: regional leader for the West Coast.